Welcome to the Consumer Voice Clearinghouse

The Consumer Voice Clearinghouse is a one-stop-shop for long-term care information geared toward promoting effective advocacy and consumer-directed care.  Start using the Clearinghouse for FREE now by logging in. Not yet registered? Sign up now!

The National Consumer Voice for Quality Long-Term Care does not constitute inclusion of a resource in the Clearinghouse as an endorsement on behalf of our organization, or from the long-term care advocacy community as a whole.  In fact, we frequently will add resources that present opinions that may be in opposition to the belief of some advocates as a way to assist such advocates, and the broader aging community, in understanding opposing perspectives and formulating advocacy strategy and messaging.  We will, however, do our best effort to only include resources from “valid” sources (meaning those that come from legitimate organizations - organizations and groups where advocates can clearly find and communicate with such organization about information, their own sources, validity of data, etc.).

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Top 5 Most Utilized Resources

Hand in Hand: A Training Series for Nursing Homes - Tips for Ombudsmen

NORC Staff
 | 
2013
Long-term care ombudsman can benefit from Hand in Hand, a new resource on caring for individual with dementia and preventing abuse. This tip sheet provides information about this resource and ideas for ombudsman use.

Long-Term Care: What Are the Issues?

Robert Wood Johnson Foundation
 | 
2014
The demand for long-term care services will explode as the population ages and more people live longer with chronic conditions. Who will pay for these services and how will they be delivered? This issue brief from the Robert Wood Johnson Foundation ...

Educating, Engaging & Empowering Consumers

Consumer Voice Staff
 | 
2011
This session is geared toward any conference participant who would like an introduction, refresher or new tips for advancing long-term care advocacy at a local, state and national level. Specific topics to be covered include: grassroots organizing an...

MDS 3.0 Section Q Revisions: Coming on April 1, 2012 and Overview of Medicaid Affordable Care Act Provisions

Marybeth Ribar
 | 
2011
The revised Minimum Data Set 3.0 (MDS 3.0) went into effect October 1, 2010 and has significantly changed the assessment process and enhanced the opportunity for resident-directed care by including more resident interview items. Specifically, Section...

NORS Training: Train the Trainer

NORC Staff
 | 
2011
Are you looking for ideas on how to keep ombudsmen awake and tuned in during training on NORS? Do you want some new ideas to help with the need for ongoing training to improve consistency in NORS reporting? If you conduct training on NORS for ombudsm...

Recently Added Resources

The New York State Long Term Care Ombudsman Program: An Assessment of Current Performance, Issues & Obsctacles

Richard J. Mollot
 | 
2014
This report published by the Long Term Care Community Coalition provides an assessment of the New York Long Term Care Ombudsman Program. The study involved two components: 1) quantitative assessment of the New York State LTC Ombudsman Program staffi...

Dementia Special Care Units in Residential Care Communities: United States, 2010

Centers for Disease Control and Prevention
 | 
2013
In 2010, 17% of residential care communities had dementia special care units. About 42% of individuals living in residential care communities had Alzheimer's disease or other dementia. Beds in dementia special care units accounted for 13% of all res...

Investigations Show Required Blood Tests Slow, Others Dangerously Flawed

Ellen Gabler
 | 
2015
Investigative reporter Ellen Gabler delves into problems and issues around blood testing and how improvements need to be made. Gabler shows the dangers of scaling back state and federal regulatory oversight and relying solely on accrediting organizat...

Disaster Preparedness: Preliminary Observations on the Evacuation of Hospitals and Nursing Homes Due to Hurricanes

Government Accountability Office
 | 
2006
This report discusses the GAO's findings regarding - (1) Responsibility for the decision to evacuate hospitals and nursing homes; (2) the issues administrators consider when deciding to evacuate hospitals and nursing homes; and (3) the federal respon...

Gaps Continue to Exist in Nursing Home Emergency Preparedness and Response During Disasters

Department of Health and Human Services Office of Inspector General
 | 
2012
This OIG report notes that many of the gaps in nursing home preparedness and response identified in 2006 report still exist.